Moonray 3D Printer Service

Printray Service partner
DM Installation service

Basic

From 995
  • Installation Service
  • 2X Maintenance
  • 1X troubleshooting / fixing errors on location
  • 10% Discount on replacement parts
  • Support by email
  • Support by phone

Standard

From 1195
  • Installation Service
  • 3X Maintenance
  • 1X troubleshooting / fixing errors on location
  • 15% Discount on replacement parts
  • Support by email
  • Support by phone

Extended

From 1395
  • Installation Service
  • 4X Maintenance
  • 3X troubleshooting / fixing errors on location
  • 15% Discount on replacement parts
  • Support by email
  • Support by phone
  • Hot Swap 3D printer

Installation

  • Installation in The Netherlands
  • Software installation
  • First test print
  • Calibration
  • Walk-through software and machine

Maintenance

  • Printer inspection
  • Software update
  • Updating printer software;
  • Cleaning resin tank
  • Inspecting resin tank
  • Cleaning mirror
  • Cleaning build platform
  • Printer Calibration if necessary
  • Replacing parts if necessary

Troubleshooting

If we can’t help you from a distance we will come over and resolve the problem for you.
If we can not solve the problem within 2 hours, we take the printer with us and send it back as soon as the problem is solved.
For customers with the Extended service we offer a Hot Swap. When we take the printer back to our service center we will leave a replacement printer until we have fixed the printer.

Already bought a Moonray or looking for a custom solution?

Our service contracts are also available for Sprintray 3D printers that you have purchased elsewhere
Contact us so that we can make a custom solution for your company.